Our team moves quickly to get your order shipped out ASAP, which means that we can't guarantee it will be possible to make any changes to an order once it's been placed. Please contact us and we'll do our best to accommodate your change.

We accept all major credit card and debit cards including VISA, MasterCard, American Express and Discover card.

Enter your coupon code in the "Gift Card or Discount Code" section during the checkout process. Hit apply, then the discount amount will be reflected in the order total.

Customers are able to combine the following:

• Discount Code + Gift Card
• Rewards Points + Gift Card

Customers are not able to combine the following: 

• Discount Code + Rewards Points

Please note due to courier staffing and supply chain issues, it can take an additional 2-3 days for your order to arrive.

• Processing will always take 1-3 business days.

• Standard USPS shipping is 5-8 business days once shipped.

• 2 Day Shipping is 2 business days once shipped (no deliveries Saturday or Sunday).

• 2 Day Shipping does NOT have the ability to ship to PO Boxes at this time.

We offer free returns and exchanges within 30 days.

International returns and exchanges are required to pay for return shipping.

Here's what you need to do:

For sunglasses, please pack the them inside the provided microfiber pouch as well as the plastic packaging. You can use the original box they came in (if you don't have it, just make sure they are packed well in another box!) We need to keep them safe during shipping (damaged product that is returned due to improper packing is not applicable for a full refund since the product is unsellable).

Provide a note inside the box stating your contact information, order number and "I would like a refund" to make sure the agent knows to refund rather than exchange.

Mail the package to our HQ with the following address:

Palms Optics - Returns

P.O. Box 578

Lehi, UT 84045

United States

U.S. Returns and Exchanges 

Once completed, your return will be processed within 2 business days. You will be notified via email by the address listed on your order when this transaction has taken place. After we have issued the refund, it will take up to 7 business days to see it reflected in your account.

International Returns and Exchanges 

Once shipped, it takes about 1-2 weeks in total. When we receive the package, we will process the return, check for any damage to the products then issue the refund on the original payment method. The refund will include only the price you paid for the products without the shipping charges.

No, not at this moment. However, we are launching a prescription lenses program soon!

No, unfortunately we do not offer custom orders or lens swaps.

Absolutely not! We never have access to this information. All bank information is processed by Stripe. Your data is completely safe and secure.

For every $1 spent, you will earn 1 point. You can also earn free points by completing the tasks above.

Redeeming your points is easy! Simply log into your account, visit the rewards page, and apply your points for a discount code.

Yes! All past, un-returned purchases will earn points upon sign up. However, if you have made purchases using more than one account in the past, please contact customer service for assistance in merging these accounts.

Yes! After the item is marked as returned in our system, the points used for this discount will return to your account.

Points are award to each individual account based on purchase history and actions taken. Customers cannot combine their points with another customer to increase their discount.

If you checked out with a different email or just a phone number, they will not be applied to your normal account. Please contact us to merge any duplicate accounts you may have to ensure all your points are going to one account.

Contact us with your question or issue and we will gladly help you resolve it.

Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.

Simply shop online and add items to your cart and checkout as normal. At checkout choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!

Please note that all items in your cart must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

If you are receiving the error message "Payment failed: Afterpay is not able to process this order. Please contact the retailer for more information." it is likely because you are using your phone number when checking out. To resolve this issue, simply enter your email in the "Email or Mobile Phone Number" form field located on the Contact Information section of the checkout process.

If the error message persists, please contact our customer support team for more help.

Installments by Afterpay is only available to customers with a US billing address within the US and a US mobile phone number. Customers with international billing addresses will not be able to set up an account with Afterpay.

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return policy. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, terms and purchase payment agreement.

If you have any questions about your Afterpay account, please contact Afterpay directly.