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Shopping & Payment
Can I cancel or change an order after I've placed it?
What credit cards do you accept?
How do I use a discount code?
Can I combine a discount code, gift card and rewards points on my order?
Shipping & ReturnsStart Return
How long does processing and shipping take for my order?
U.S Return and Exchange Policy
International Return and Exchange Policy
How long does it take to process my return or exchange?
Do you offer prescription lenses?
Can I order custom sunglasses or swap lenses?
Do you save my bank details?
How do I earn points?
How do I redeem my points?
Can I receive points from my past purchases?
I'm returning an item I used points to purchase. Do I get them back?
Can I combine points with other people?
The order I placed last week doesn't show up in my points, why?
Other rewards question or issue that isn't listed?